Overview
At Eelsaa, we value your satisfaction. If you are not completely satisfied with your purchase, we are here to help. Please read our refund and returns policy carefully.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 1–3 business days.
Shipping costs are non-refundable unless the return is due to our error (e.g., you received a defective or incorrect item).
Exchanges
We currently do not offer direct exchanges. If you want a different item, please return the original item for a refund and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the issue.
We will provide a replacement or a full refund at no extra cost.
How to Return an Item
Contact our support team at +212660268972 with your order number and reason for return.
Pack the item securely in its original packaging.
Send the item to the following address: Bloc 3 Nr 241 Hay Lamzar Ville Ait melloul
Need help?
If you have any questions about refunds or returns, please contact us at:
Phone: +212660268972
Email: contact@eelsaa.net